A pizza restaurant launches Spain’s first virtual waiter app

Staff manage orders from screens behind the counter & waiters bring the food to the table

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A restaurant on Spain’s northeastern Mediterranean coast is pioneering a dining experience that allows customers to avoid most face-to-face contact with staff and minimise the risk of coronavirus contagion. | Above: An employee carries pizzas for clients, who ordered them through the “Funky Pay” app, at Funky Pizza restaurant.Image Credit: REUTERS
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Customers at Funky Pizza, in Palafrugell on the Costa Brava popular with tourists, can browse the menu, order and pay via the “Funky Pay” app on their phones – the first time a purpose-designed app has been integrated into a restaurant’s ordering system in Spain. A waiter does bring the order to the table. | Above: A client using his mobile phone scans the QR code to place an order through of the “Funky Pay” app.Image Credit: REUTERS
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Through this system we have tried to keep physical distance with our clients, which is what people are looking for during COVID,” said restaurant owner Carlos Manich (pictured).Image Credit: REUTERS
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Staff manage the orders from screens behind the counter.Image Credit: REUTERS
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The restaurant has had to adapt to social distancing rules by becoming table service only and reminding customers on entry they must wear face masks at all times when not at their tables.Image Credit: REUTERS
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“The application is very user-friendly … and you can also track your order and see when it is in the kitchen or when it will be arriving,” said Claudia Medina, 26, eating at the restaurant.Image Credit: REUTERS
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But some customers disagreed. “I think we lose the feeling with the waiter, for example when you order you can’t ask about different preferences or quantities,” said customer Javier Comas, 26. | Above: An employee takes a pizza out of the oven after his mate uses the app to receive all the incoming orders.Image Credit: REUTERS
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An employee uses the “Funky Pay” app on a screen as he receives all the incoming orders of clients, at Funky Pizza restaurant.Image Credit: REUTERS
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An employee takes a pizza out of the oven after his mate uses the “Funky Pay” app.Image Credit: REUTERS
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A client using his mobile phone scans a QR code to place an order of a pizza with its ingredientes through the “Funky Pay” app.Image Credit: REUTERS
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An employee uses the “Funky Pay” app as he receives all the incoming orders of clients as his mate puts a pizza in an oven, at Funky Pizza restaurant.Image Credit: REUTERS

Reuters and Balaram Menon – GULF NEWS

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